Privacy Policy

INTRODUCTION
1. Star Pharmacy Group Pty Ltd (ABN 42 480 086 042) (“Star Pharmacy Group”, “we”, “us”, “our”) is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
2. We understand the importance of protecting personal information and are committed to handling it responsibly and transparently. This Privacy Policy explains how we collect, hold, use, and disclose personal information (that is, information or an opinion—whether true or not—about an identified individual, or an individual who is reasonably identifiable), and the rights individuals have in relation to that information.
3. Star Pharmacy Group is:
a. The operator of the Star Discount Chemist website and online store (https://www.stardiscountchemist.com.au);
b. The operator of the Star Chemist website and online store (https://www.starchemist.com.au);
c. The operator of the Super Star Rewards loyalty program;
d. The franchisor for the Star Discount Chemist and Star Chemist pharmacy network; and
e. A service provider to our franchise partners and other Star Pharmacy Group group-affiliated pharmacies listed at https://www.starpharmacy.com.au/our-stores.
4. Each of these operations is hereafter referred to as a ‘Star Pharmacy Group Business’.

APPLICATION
5. This Privacy Policy applies to all personal information collected, held, used, and disclosed by:
a. Star Pharmacy Group Pty Ltd in its own capacity or as a Star Pharmacy Group Business;
b. Any franchise partner operating a Star Discount Chemist or Star Chemist pharmacy, or any other Star Pharmacy Group affiliated pharmacy (whether operated by us or a third party), listed at https://stardiscountchemist.com.au/all-stores, and as updated from time to time;
c. Any related body corporate.
6. By providing your personal information to us by any means, you consent to the collection, holding, use and disclose of your personal information in the manner outlined in this Policy, or such other manner as reasonably necessary to give effect to this Policy.

COLLECTION OF PERSONAL INFORMATION
7. We collect and hold personal information when:
a. It is reasonably necessary for us to conduct our functions and activities in a lawful, transparent, and non-intrusive way; or
b. We are required to do so by law.
8. We may collect personal information through:
a. Transactions and interactions at our pharmacies or online store;
b. Our websites, mobile or digital applications, or social media (including via cookies, tags, and pixels);
c. Correspondence with us (in person, in writing, or electronically);
d. Registration for membership or loyalty programs (Super Star Reward);
e. Employment applications (for roles with us or a Star Pharmacy Group Business);
f. Third parties, including public sources, information service providers, and authorised representatives; and
g. Other lawful means as part of our business operations.

TYPES OF PERSONAL INFORMATION WE COLLECT
General
9. We may collect:
a. Name, gender, and date of birth;
b. Contact details (postal address, phone number, email address);
c. Payment information and preferred payment methods;
d. Details of products or services acquired from us;
e. Information contained in communications or feedback;
f. Online and digital interaction data (e.g., website activity, social media engagement); and
g. Any information we are legally required to collect.
Health Information
10. We may collect sensitive health information when:
a. You have provided consent;
b. When the collection of such information is reasonably necessary for us to provide a product, service or carry out our business activities; or
c. We are legally required or permitted to do so.
11. This may include details relating to prescriptions or the dispensing of pharmacy items.
Personal information about employees
12. We may collect information about our employees and prospective employees, including health information, work rights, or criminal history (where applicable).
13. Information about employees may be used or disclosed for any purpose connected with, or related to, the employment relationship and managed in accordance with our legal obligations and internal corporate policies.

USE AND DISCLOSURE OF PERSONAL INFORMATION
Permitted use
14. We may use personal information to:
a. Verify your identity and communicate with you;
b. Provide, maintain, improve, and develop our products and services;
c. Administer loyalty programs and promotions;
d. Manage orders, payments, deliveries, and refunds;
e. Conduct direct marketing (in accordance with the APPs);
f. Perform research and analysis to improve customer experiences;
g. Maintain accurate records;
h. Engage suppliers, contractors, and advisers;
i. Generate aggregate or statistical data for business insights; and
j. Comply with legal obligations.
15. We will not use or disclose your health information for direct marketing without your consent.
Direct Marketing
16. From time to time, we may use your personal information for direct marketing about new products, services, and promotions. Such communications may occur via mail, email, SMS, or telephone, subject to applicable laws.
17. You can opt out of marketing communications at any time using the unsubscribe mechanism or by contacting our Privacy Officer.
Disclosure of personal information to third parties
18. We may share your personal information with:
a. Franchise partners, other Star Pharmacy Group affiliated pharmacies and related body corporates;
b. Product and service providers, contractors, consultants and professional advisers (e.g., IT, payment processors, couriers, manufacturers, and marketing agencies);
c. Individuals and organisations with whom we have contractual or strategic relationships; and
d. Law enforcement or regulatory bodies as required by law.
19. We generally require third parties to handle personal information to the same standard that we do.
Disclosure of personal information overseas
20. We primarily operate in Australia but engage team members and service providers overseas, including in the Philippines.
21. By providing your personal information to us, you consent to its transfer overseas for business purposes. You acknowledge that overseas entities may not be bound by the Privacy Act and that APP 8.1 will not apply.

DE-IDENTIFIED INFORMATION
22. Where information is aggregated, anonymised, or de-identified so that you are no longer reasonably identifiable, it is no longer considered personal information and may be used or disclosed for any purpose.

DATA PROTECTION AND SECURITY
General Security
23. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our measures include:
a. Secure IT systems and restricted electronic access;
b. Physical safeguards for hard copy records; and
c. Documented procedures for record management and disposal.
Data Breaches
24. If we suspect a data breach has occurred, we will promptly investigate and assess whether it constitutes an “eligible data breach” under the Privacy Act.
25. Where required, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

ACCESS AND CORRECTION OF PERSONAL INFORMATION
26. Requests for access or correction must be made in writing to: [email protected]
27. We will verify your identity before processing the request and respond within a reasonable timeframe. A reasonable administrative fee may apply for access requests (but not for correction).
28. If access or correction is refused, we will provide written reasons and, where possible, alternative options for accessing the information.
29. We also have an ongoing obligation to correct information that is inaccurate, incomplete, or misleading.

COMPLAINTS
30. If you have any questions or complaints about this Privacy Policy or the handling of your personal information, please contact:
The Privacy Officer
Post: Star Pharmacy Group, 2/108 Rundle St, Kent Town SA 5067
Telephone: (08) 8443 7955
Email: [email protected]
31. We take all complaints seriously and will respond within a reasonable period.
32. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]

CHANGES TO THIS POLICY
33. We may update this Privacy Policy from time to time without prior notice. The latest version will always be available on our website

The last update to this document was 16 October 2025.